The Blind Alley, Custom Drapery and Window Covering Specialists serving Bellevue, Washington and the Greater Seattle area since 1984.


LEVOLOR RIVIERA & MARK I BLINDS
REPAIRS & ADJUSTMENTS

Levolor produces different versions of their Riviera blind. Click here to view more information on these variations.

Levolor produces different versions of their Riviera blind.
Click here to view more information on these variations.

Click here if your Levolor Riviera or Mark I blind is hanging crooked and the slats appear to be drooping on one side.

Click here if your Levolor Riviera or Mark I blind will not tilt at all or seems to catch when tilting in one direction.

Click here if your Levolor Mark I Cordless blind will not stay up or does not raise easily.

Click here if your Levolor Mark I Cordless blind creeps up from the bottom or will not stay in the raised position.

Click here if your Levolor Mark I Cordless blind will not lift at all.

Click here if the bottomrail on your Levolor Mark I Cordless blind is uneven.

Click here if you need to replace slats in your Levolor Riviera or Mark I blind.

Click here if you need to re-string your Levolor Riviera or Mark I blind.

Click here if you need to replace the Tilt Gear in your Levolor Riviera blind.

Click here to view information regarding Parts for Levolor Riviera and Levolor Mark I Blinds.


Slats Droop on One Side of Levolor Riviera or Mark I Blind

Sometimes, during shipping, the barbs on the ends of the support ladders may work their way out of the tilting drum located in the headrail. This will cause one side or another of the blind's slats to droop.

If you remove the blind from the brackets and look in the headrail you will see the metal drive shaft that runs through the tilt gear and through each tilting drum. Each tilting drum should have the 2 ends of the slat support ladder inserted into the 2 round holes in the drum.

The support ladders are held in the drums by a metal barb on the 2 ends of each ladder that fit into the holes in the drum and then form a "T" when the weight of the blind is applied to the ladder. Normally, when the blind is installed, its own weight will keep these barbs in position and they will not cause a problem. But, occasionally, during shipping one may slip out of the hole in the drum.

Find the detached ladder end and insert the barbed end into the hole in the tilt drum that is currently vacant, using another tilting drum as an example. Be sure to fit the ladder around the drum in the same direction as your example drum. Then pull on the slack of the ladder until the barb forms a "T" at right angles to the ladder. Reinstall the blind in the brackets and lower it down.

If you have positioned the ladder around the drum in the same manner as the other drums your blind should now be level and horizontal.

If you have any problems or questions with this procedure, please contact our Customer Service Department by phone at 425-644-7181, 9:30 - 5:00, Monday through Friday.


Levolor Riviera or Mark I Blind will not Tilt

If the wand is turning easily, but not actually tilting the slats there are 2 possible problems.

Sometimes during shipping and handling the tilt shaft will slide out of the Levolor Riviera or Mark I tilt gearbox so that the blind will not tilt.

This problem is easy to remedy if you care to try. Remove the blind from the brackets and look inside the headrail to check and see if the tilt shaft passes clear through the tilt gearbox. If not, you can simply slide the tilt shaft back through the gearbox. It only fits one way so you cannot make a mistake.

Once the blind is back in the brackets this problem will not reoccur.

Also during shipping and handling the nylon tilt gear may have been broken at the point where it passes into the tilt gearbox, again allowing the wand to rotate properly but without actually tilting the blind.

In such a case with a new blind, contact your Retail Dealer for repair. If this blind is not new, then Levolor may want to arrange for repair of this fully warranted part. You can replace the Tilt Gear easily. See below for instructions.

If the blind will not turn at all, the problem may be that one of the barbs on the ends of the support ladders may have worked its way out of the tilting drum located in the headrail and is caught on the front or back lip of the headrail.

If you remove the blind from the brackets and look in the headrail you will see the metal drive shaft that runs through the tilt gear and through each tilting drum. Each tilting drum should have the 2 ends of the slat support ladder inserted into the 2 round holes in the drum.

The support ladders are held in the drums by a metal barb on the 2 ends of each ladder that fit into the holes in the drum and then form a "T" when the weight of the blind is applied to the ladder. Normally, when the blind is installed, its own weight will keep these barbs in position and they will not cause a problem. But, occasionally, during shipping one may slip out of the hole in the drum.

Find the detached or protruding ladder end and insert the barbed end into the hole in the tilt drum, using another tilting drum as an example. Then pull on the slack of the ladder until the barb forms a "T" at right angles to the ladder. Reinstall the blind in the brackets and lower it down.

If you have any problems or questions with this procedure, please contact our Customer Service Department by phone at 425-644-7181, 9:30 - 5:00, Monday through Friday.


Levolor Mark I Cordless Bottomrail Weight Removal Procedure

There are occasionally some spring tension adjustments necessary on this product from Levolor. Most of the time the blinds appear to slowly creep up from the bottom an inch or more. To prevent this, Levolor adds some weights into the bottomrail to add weight to counter balance the spring tension and keep the blinds from slowly self-lifting.

If the blinds will not lift properly, or stay in place, there may be too much weight added to the bottomrail. One or more of these added weights may need to be removed.

To remove the weights in the bottomrail you only need to remove one of the end caps from either end of the bottomrail and slide out a weight. Try removing just one weight at a time until you find the problem has been corrected. If this procedure is not successful, please notify us immediately so that we can contact Levolor for replacement of the blinds in question.

An optional solution to problem blinds that will not lift properly may be to remove the friction shims that Levolor now inserts into the spring motor when the blind is made. See the information below for the shim location in your blind.

If you have any problems or questions with this procedure, please contact our Customer Service Department by phone at 425-644-7181, 9:30 - 5:00, Monday through Friday.


Cordless Blind will not Lift

If your Levolor Mark I Cordless blind will not lift at all, gently pull down on the bottomrail to reactivate the spring. Tip: anytime you leave your blinds in the closed position for an extended period of time, the spring will need to be reset to function properly.


Adjusting the Tension of Levolor Mark I Cordless Blinds

If your blind begins creeping up from the bottom, or dropping down from the raised position, there is a second method of adjusting tension in Levolor Mark I Cordless blinds which requires some metal friction shims from Levolor. Contact Levolor Customer Service for additional friction shims to add to your spring motor.

If you have new shims, do the following:

Lift the blind to the fully open position.

Remove the blind from the window.

Install 1 shim per blind as shown in the diagram below. Press the shim in until it "snaps" in place.

If the blind still raises on its own or drops from the top, an additional shim can be added on the opposite side.

Shims should only be installed in blinds that need additional friction.

Inserting Tension Adjustment Shims in Levolor Mark I Cordless Blinds

If you have any problems or questions with this procedure, please contact our Customer Service Department by phone at 425-644-7181, 9:30 - 5:00, Monday through Friday.


Uneven Bottomrail on Levolor Mark I Cordless Blinds

It is possible to tangle the lift tapes of your Levolor Mark I Cordless blind inside the headrail. It is usually caused by lifting your blind on the sides rather than in the middle of the bottomrail. This problem can usually be solved by fully raising and lowering your Levolor Mark I Cordless blind 3 times. The tapes will then be aligned correctly and the blind will hang evenly.

If you have any problems or questions with this procedure, please contact our Customer Service Department by phone at 425-644-7181, 9:30 - 5:00, Monday through Friday.


Replacing Slats in Levolor Riviera and Mark I Blinds

To replace damaged slats in Levolor Riviera or Mark I blinds is a simple, but tedious task.

First, you need new slats to replace the damaged ones. To order new slats, you will need to supply your dealer with one good slat to use as a template so that the new slats will have the route holes punched in exactly the same locations as the existing slats.

On Levolor Riviera blinds there are plastic caps on the bottom rail. With a flat blade screwdriver, work the caps off at every location that there is a lift cord.

On the Mark I blinds first remove one or both end caps on the bottom rail and then slide out the vinyl sleeve that acts as a bumper on the bottom rail.

This exposes the ends of the lift cords, which you can pull out a little ways with needle nose pliers. Undo the knot, or just snip it off and then pull the lift cord up until it has passed the first good slat to use as the template slat.

Slide the slat out either to the right or left. Then re-insert the lift cord back into the bottom rail the same way it came out, tie a double knot in the end and replace the bottom caps or sleeve.

When the replacement slats arrive, follow the same procedure outlined above to undo the lift cords from the bottom rail. Pull the lift cord up through the last damaged slat. Remove the damaged slats and replace them with the new ones, making sure that you insert the slats so that the route holes in them match the existing slats.

Then weave the lift cords back down through the route holes, making sure that it has not wrapped around the slat support ladder and re-insert it into the bottom rails and tie them off as outlined above.

If the ends of the lift cords fray and are difficult to insert through the route holes in the new slats, use a lighter or match to burn the ends and heat seal them. Roll the cord between your fingers to create a point in the melted cord ends.

Once you are finished pull the blind up and down a few times. If it pulls up crooked, undo the knots in the plastic tassels on the ends of the lift cord and even them up, then retie them. Now your blind should be as good as new.

If you have any problems or questions with this procedure, please contact our Customer Service Department by phone at 425-644-7181, 9:30 - 5:00, Monday through Friday.


Re-stringing Levolor Riviera and Mark I Blinds

You do not have to remove the blind from the window, it is easier to work on re-stringing if the blind is hanging up at a reasonable working height.

Open the slats up so that you can see fully through them.

Levolor Lift Cord

On Levolor Riviera blinds there are plastic caps on the bottom rail. With a flat blade screwdriver, work the caps off at every location that there is a lift cord.

On the Mark I blinds first remove one or both end caps on the bottom rail and then slide out the vinyl sleeve that acts as a bumper on the bottom rail.

This exposes the ends of the lift cords, which you can pull out a little ways with needle nose pliers. Undo the knot, or just snip it off.

Weld the ends of the old cord and new cord together using a lighter or match. Roll the joined cords between your fingers to create a smooth joint. From the cordlock side gently pull on the old cord, the new cord will follow up through the slats and out of the cordlock.

If the old cord is broken, you will have to manually weave the new lift cord through the route holes, making sure that it does not wrap around the slat support ladder. If the ends of the lift cords fray or are difficult to insert through the route holes, use a lighter or match to burn the ends and heat seal them. Roll the cord between your fingers to create a point in the melted cord ends.

Then cut and re-insert the new lift cord back into the bottom rail the same way it came out and tie a double knot in the end of the new lift cord at the bottomrail and replace the bottom caps or sleeve.

Insert end of the new lift cord through the hole in the top of tassel, pull the cord taut and knot. Now pull the blind up and down a few times. If it pulls up crooked, undo the knots in the plastic tassels on the ends of the lift cord and even them up, then retie them. Now your blind should be as good as new.

If you have any problems or questions with this procedure, please contact our Customer Service Department by phone at 425-644-7181, 9:30 - 5:00, Monday through Friday.


Replacing Tilt Gear in Levolor Riviera Blinds

  Levolor Riviera Tilt Gear

To replace the tilt gear in Levolor Riviera blinds is a simple task requiring only a new tilt gear and a narrow straight blade screwdriver. For instructions with illustrations see this PDF.

First remove the blind from the brackets and place it on your working surface. Then remove the wand by sliding the wand connector sleeve up above the wand connector hook. Remove the hook and wand from the stem of the broken tilt gear.

Then, on the end of the headrail, opposite the end with the tilt gear, use the screwdriver to pry off the end cap of the headrail. From now on do not lift the blind as the driveshaft may now slide completely out of the open end of the headrail.

Return to the end with the tilt gear and slide the driveshaft (that runs the full width of the headrail) toward the open end of the headrail far enough to pass out of the tilt gear.

Now use the screwdriver to straighten up the two tabs holding the tilt gear in place so that the tilt gear can be lifted out.

Drop the new tilt gear into place and use the screwdriver to bend the tabs back down to secure the new tilt gear in place. To do this, insert the narrow blade screwdriver through the tab holes in the underside of the headrail and lever the tabs back down into place.

Re-insert the driveshaft through the tilt gear (it will only fit in one way), then install the end cap back onto the opposite end of the headrail.

Finally, slide the wand connector sleeve back up the tilt gear stem, attach the wand to the stem (see this PDF for a detailed illustration) and slide the connector sleeve down, locking the wand in place. Re-install the blind in the brackets and you are finished.

If you have any problems or questions with this procedure, please contact our Customer Service Department by phone at 425-644-7181, 9:30 - 5:00, Monday through Friday.


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